Clear, simple information to help you get started
Everything you need to know about appointments, fees, Medicare, and how to begin.
Starting with a new service can feel like a lot to navigate.
This page is designed to make the process as clear and straightforward as possible. If you are unsure about anything at any point, you are always very welcome to get in touch directly.
APPOINTMENTSWhat appointments are available?
Therapy sessions
Parent consultations
Assessment appointments
Sessions are typically 50 minutes in length.
Psychometric assessment sessions (for learning and developmental assessments) are typically up to 2 hours long.
Where helpful, initial appointments may involve meeting with parents first to build a clear understanding of what is going on before working directly with your child.
Everything will be discussed at the time of booking and tailored to your individual situation.
SESSION FEESA straightforward fee structure
STANDARD SESSIONS
$280
Appointments before 5pm
AFTER HOURS & WEEKENDS
$310
Appointments after 5pm & on weekends
ASSESSMENT FEES
On enquiry
Fees vary depending on the type and scope of the assessment. Further information is provided on enquiry.
Floreo Child & Family Psychology fees are below the Australian Psychological Society (APS) National Schedule of Suggested Fees
FEE INFORMATIONPayment
Payment is processed on the day of the appointment. For ease of administration, a card is typically kept on file and charged following each session.
Invoices are provided for all appointments.
Cancellations
If you need to cancel or reschedule an appointment, please provide as much notice as possible.
Late cancellations or missed appointments within 24 hours incur a fee, as this time is reserved specifically for your child.
You may be eligible for a rebate
MEDICARE REBATESTo receive Medicare rebates under the Medicare Better Access initiative, you must obtain a GP Mental Health Care Plan from your doctor, which covers up to 10 sessions per calendar year (usually, initially six sessions, followed by a review for a further four sessions).
If you have a referral from your child's paediatrician or psychiatrist, you may also be eligible for Medicare rebates. This can be further discussed and clarified with your child's treating doctors or with Floreo Child & Family Psychology.
Rebates are processed automatically following full payment of the session fee, with funds typically deposited directly into the bank account Medicare has linked to your Medicare card.
If you are unsure about your eligibility, your GP is the best first point of contact. This can also be discussed when making an enquiry
Important information
Rebate amounts and session limits are set by Medicare and subject to change. Your GP can advise on current eligibility.
If you have private health insurance rebates may apply. Please speak to your provider for your individual cover.
Please note that Medicare rebates and private health cover cannot be claimed on the same invoice.
How ongoing appointments are structured
BOOKING APPROACHOngoing therapy appointments are often scheduled in advance, typically aligned with school terms. This provides a reliable rhythm that tends to support the work.
There is no obligation to continue — appointments can always be reviewed based on what feels helpful for your child and family.
Consistency for your child across the term
Parent consultations
Assessment appointments
What matters most is that the pace and structure feel right for your child.
Confidentiality
Floreo Child & Family Psychology adheres to the Psychology Board of Australia’s Code of Conduct for Psychologists (2025), including regarding confidentiality. To safeguard your personal information, we use an online practice management software called Halaxy. This software is encrypted and equivalent to bank-grade security. You can be assured of the security of your personalised information, payment details, and session notes.
Ready to take
the first step?
You are very welcome to get in touch to talk through what you are noticing and whether an appointment might be a helpful next step.